Collingwood Richardson & Co. Ltd Treating Customers Fairly (TCF) Objectives Statement

Our Treating Customers Fairly (TCF) strategy has allowed us to develop and retain an established customer base, that recognise that we treat our customers fairly. Our reputation developed with our close connection to our customers has attracted many new customers and continues to do so. You can read our recent customer feedback in our blog. The details of our Treating Customers Fairly (TCF) staement are available as follows:

The Directors and Senior Management of Collingwood Richardson & Co Ltd insurance brokers are committed to ensuring that the FCA principle of “Treating Customers Fairly” (TCF) is applied in all areas of our day to day business activities.

In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:

In practical terms for the different areas of our business this means:

This Statement is available for download as PDF – 11_TCF_Objectives_Statement_V_01_2009